We are pleased to offer worldwide shipping to our customers.
Below is a list of the countries and regions we currently ship to, along with estimated delivery times and shipping costs.
1. Malaysia
Air transport : 7 - 14 days
Shipping : 30 - 45 days
We understand the importance of knowing the status of your shipment. Here’s a simple guide to help you track your parcel.
1. Complete Your Sample Request:
• Once you have requested for sample, we will process your order and prepare it for shipping. 2. Receive Your Tracking Number:
• After your order has been shipped, we will send you a tracking number. This tracking number allows you to track the status of your parcel. 3. Track Your Parcel:
• Enter your tracking number in the tracking section of the courier website to view the current status and location of your parcel. 4. Contact Customer Support:
• If you have any questions or encounter any issues with tracking your parcel, please contact our customer support team for assistance.
After placing an order, you will receive an order confirmation email with your order details.
Once your order has been shipped, you will receive a shipping notification email.
This email will contain your tracking number and a link to the carrier's tracking page.
Cancel, Return & Refund
We want you to be completely satisfied with your purchase.
If you are not satisfied for any reason, our returns and refunds policy will help guide you through the process.
Check Return Eligibility
Returns must be initiated within 30 days of the delivery date.
Items must be in their original condition, unused, and with all tags and packaging intact.
Some items may not be eligible for return. Please refer to our Return Policy for more details.
Initiate a Return
Contact our customer service team at [Email Address] or [Phone Number] to request a return authorization.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Prepare Your Return
Once you receive a return authorization, pack the item(s) securely in the original packaging, if possible.
Include a copy of your return authorization email or the return form provided.
Ship Your Return
Send the package to the return address provided in the return authorization email.
We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged in transit.
Processing Your Return
Once we receive your return, we will inspect the item(s) and process your refund within 5-7 business days.
Refunds will be issued to the original payment method. Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.
Full Refunds
Full refunds are issued for items returned in their original condition within 30 days of delivery.
Partial Refunds
Partial refunds may be issued for items that show signs of use or are returned after the 30-day period, at our discretion.
Non-Refundable Items
Certain items, such as personalized products or final sale items, are not eligible for return or refund. Please refer to our Return Policy for a complete list.
Important Notes: Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately.
We will arrange for a replacement or refund at no additional cost to you.
We understand that sometimes plans change, and you may need to cancel your order.
Please review the information below to understand our order cancellation policy and process.
Check the Order Status
Orders can be canceled if they have not yet been shipped.
Once an order is shipped, it cannot be canceled, but you can still return it following our Returns & Refunds policy.
Canceling Your Order
We understand that sometimes plans change, and you may need to cancel your order.
Please review the information below to understand our order cancellation policy and process.
Initiate Cancellation
Contact our customer service team as soon as possible at [Email Address] or [Phone Number].
Provide your order number and the reason for cancellation.
Cancellation Confirmation
If your order is eligible for cancellation, our customer service team will confirm the cancellation and process your refund.
Refunds will be issued to the original payment method within 5-7 business days.
Important Notes:
Timing: Orders are processed quickly, so it’s important to contact us immediately if you wish to cancel.
Once the order has been processed for shipping, cancellation may not be possible.
Partial Cancellations: If you need to cancel only part of your order, please specify which items you wish to cancel when contacting customer service.
If you have any questions or need further assistance with canceling your order, please contact us at [Email Address] or [Phone Number]. We are here to help!
Check the Order Status
If your order has already shipped, you cannot cancel it. However, you can return the items following our Returns & Refunds policy once you receive them.
If you wish to change your order, please contact our customer service team. Changes may be possible if the order has not yet been processed for shipping.
No, we do not charge a cancellation fee. However, if the order has already been processed or shipped, you will need to follow the return process,
and any shipping fees incurred will be your responsibility.
Product Sample & Material
Choose Your Product
Browse our product catalog and select the item(s) you are interested in.
Complete the Sample Request Form
Visit our Sample Request Form page.
Fill in the required information, including your name, email address, shipping address, and the product(s) you would like to sample.
Specify any particular material, color, or size preferences.
Submit Your Request
Once you have completed the form, click the “Submit” button.
You will receive a confirmation email acknowledging receipt of your sample request.
Processing Your Request
Our team will review your request and prepare your samples.
Samples are typically processed and shipped within 5-7 business days.
Receive Your Sample
You will receive a shipping confirmation email with tracking information once your sample has been dispatched.
Delivery times may vary depending on your location.
*Sample requests are limited to one per customer. Additional requests may be subject to approval.
Important Notes:
Eligibility: Sample requests are limited to one per customer. Additional requests may be subject to approval.
Cost: In most cases, product samples are provided free of charge. However, for certain products or international shipping, a nominal fee may apply.
Availability: Sample availability may vary based on stock. If a requested sample is not available, our team will contact you with alternative options.
To ensure we can provide the best pricing and service, some of our products have a minimum order quantity (MOQ).
Please review the information below for details on MOQs for our products.
MOQ is the smallest amount of a product that you can order. This requirement helps us manage production costs and ensure high-quality service.
Having an MOQ allows us to offer competitive pricing and maintain efficient production processes.
It also ensures that we can meet the demand for our products without compromising on quality.
Standard Products
For most of our standard products, the MOQ is [specific quantity, e.g., 10 units].
Custom Products
For custom or personalized products, the MOQ may vary.
Typically, it ranges from [specific quantity, e.g., 50 units] depending on the complexity and customization required.
Bulk Orders
For bulk orders, we offer special pricing and may have higher MOQs. Please contact our sales team for more details.
Product Pages
Each product page includes specific information about the MOQ for that product. Look for the "Minimum Order Quantity" section on the product details page.
If you have any questions or need clarification about the MOQ for a particular product, please contact our customer service team at [Email Address] or [Phone Number].
Negotiable MOQs
In some cases, we may be able to negotiate the MOQ based on your specific needs and order volume. Please reach out to our sales team to discuss your requirements.